Distance Sales Contract
1. Parties
1.1. One party to this Distance Sales Agreement (the "Agreement") is LIGHTSPIRE REKLAM VE PAZARLAMA TİCARET LİMİTED ŞİRKETİ (the "Service Provider"), which operates under the ceptesite.com brand, is domiciled at MASLAK MAH. AOS 55. SK. 42 MASLAK B BLOK NO: 4 İÇ KAPI NO: 542 SARIYER/İSTANBUL, is recorded with the Maslak Tax Office under number 6081763815 and holds MERSİS number 060817638150001. The Service Provider can be reached by telephone on +90 541 212 17 34 and by e-mail at bilgi@ceptesite.com.
1.2. The other party to the Agreement is the person whose details appear below (the "Buyer"):
| Item | Information |
|---|---|
| Full name / Title | [•] |
| Republic of Türkiye identity number / Tax number | [•] |
| Address | [•] |
| Telephone | [•] |
| [•] | |
| Billing address | [•] |
1.3. The Buyer shall tick whichever of the following options applies to them; this field may not be left blank:
☐ Consumer. The Buyer is purchasing the service for purposes that are not commercial or professional. In that case the provisions of Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) apply.
☐ Commercial buyer. The Buyer is purchasing the service within the scope of a commercial, professional or tradesman's activity. In that case the Buyer is not deemed a consumer within the meaning of Law No. 6502 and the provisions of consumer legislation do not apply; the rights granted to consumers in this Agreement are granted to commercial buyers only to the extent expressly stated in the Agreement and as contractual rights.
2. Subject Matter and Scope
2.1. The subject matter of this Agreement is to determine the rights and obligations of the parties in relation to the Buyer's purchase of the website setup service offered under the ceptesite.com brand.
2.2. The Agreement has been established at a distance, without the parties physically coming together, by means of the telephone, the internet and other electronic means of communication.
2.3. The service is performed within the scope of the package selected by the Buyer. The scope of the package is fixed, and requests falling outside that scope are charged separately.
3. Characteristics of the Service
3.1. Within the scope of the selected package, the Service Provider sets up a website consisting of one home page — being a scrolling home page composed of at most eight sections — and four sub-pages, in a layout specific to the business and in a mobile-compatible structure. The texts submitted by the Buyer are edited; if the Buyer has no text, the texts are written on the Buyer's behalf. At most thirty images are edited; where the Buyer has no images, up to thirty stock images are used. At most twenty service or product records are entered into the site. Search-engine-readable technical infrastructure, page titles, meta descriptions and five target keywords are prepared. A contact form, telephone and WhatsApp links, a map and opening hours are added to the site. If the Buyer has no logo, a simple text-based logo is prepared. Three revision rounds within fourteen days of the publication date are included in the package price.
3.2. Performance of the service is conditional upon the Buyer submitting in full: the business name and, if any, the logo; the field of activity together with the list of services or products; images of the premises and of the work; the address and map link; the opening hours; the telephone and WhatsApp number; the social media links; the preferred domain name together with two alternatives; any ready promotional text; and the invoicing details.
3.3. The domain name and hosting fees are not included in the package price; these are services purchased by the Buyer in their own name and with their own means of payment, ownership of which remains with the Buyer. Corporate e-mail service requires a Google Workspace or similar subscription and its cost belongs to the Buyer; the Service Provider only provides technical support during setup. Google Business Profile registration, advertising and campaign management, e-commerce, basket and online payment infrastructure, monthly search engine optimisation monitoring and reporting, link-building work, professional photo and video shooting, and bespoke logo and corporate identity design fall outside the scope of the package. Continuous content updating service, on the other hand, is offered within the scope of the annual maintenance package with an allowance of twelve changes.
3.4. The Service Provider prepares search-engine-readable technical infrastructure in the website it builds; however, ranking in search engines is determined by algorithms belonging to third parties and is not within the Service Provider's control. The Service Provider gives no undertaking whatsoever that any particular position will be reached in any search engine. The Buyer enters into the Agreement knowing and accepting this matter.
4. Packages, Price and Additional Services
4.1. The packages offered and their prices are as follows:
| Package | Excluding VAT | Including VAT | Contents |
|---|---|---|---|
| Starter | 15.000 TL | 18.000 TL | The standard scope set out in article 3.1 |
| Professional | 19.500 TL | 23.400 TL | The Starter package, a one-year management panel and a one-year maintenance package |
Package selected by the Buyer: ☐ Starter ☐ Professional
4.2. The Buyer may, if they wish, make use of the following additional services. Excluding value added tax: the price of the annual maintenance package is TRY 599 per month (TRY 7,188 per year) in return for twelve change requests per year; the price of the annual management panel setup is TRY 3,000; the price of an individual edit for Buyers without a maintenance package is TRY 750 per request; the price of each additional page after the fifth page is TRY 2,500; the price of each ten images after the thirtieth image is TRY 1,000; the price of each twenty-five service or product records after the twentieth record is TRY 2,000; and the price of blog module setup is TRY 2,500. Prices do not include VAT.
4.3. The total price that is the subject of the Agreement is shown below:
| Item | Amount |
|---|---|
| Selected package | [•] TL |
| Additional services | [•] TL |
| Subtotal (excluding VAT) | [•] TL |
| VAT | [•] TL |
| GRAND TOTAL | [•] TL |
4.4. The above prices do not include the domain name and hosting fees; those fees are paid by the Buyer directly to the relevant provider.
4.5. Work amounting to an excess of scope is performed only where the Buyer gives written approval and the additional fee is paid. No fee is claimed for work carried out without such approval being obtained.
4.6. The invoice is issued in the name of the trade title stated in article 1.1 and is drawn up according to the invoicing details notified by the Buyer.
4.7. The prices stated in articles 4.1 and 4.2 are list prices approved by the Service Provider. No discount, rebate, instalment arrangement or payment plan that does not appear in that list becomes valid unless the written approval of the Service Provider's authorised representative exists. Undertakings to that effect given orally during the sales conversation do not bind the Service Provider.
5. Payment
5.1. The price is collected after the site has been prepared and the Buyer has approved the site through the preview link. The site is not published before the price is collected. Payment must be made within 5 business days at the latest following completion of the site and issue of the invoice.
5.2. Payment is made by the Buyer in person, through the secure payment link sent by the Service Provider to the Buyer. The Service Provider and its employees do not, under any circumstances, request, note down or record card numbers, expiry dates, security codes or password information by telephone, by message or orally. The purchase of the domain name is likewise carried out by the Buyer's own hand on the same basis. A person requesting such information is not acting on behalf of the Service Provider.
5.3. Payment method: ☐ Credit card / debit card (payment link) ☐ Wire transfer / EFT
Any payment method or deferral other than these may be applied only with the written approval provided for in article 4.7.
5.4. In the event that payment is delayed, the Service Provider may suspend its obligation to publish the site until the payment is collected; the time elapsed is added to the delivery period.
5.5. In respect of commercial buyers, in the event of default, default interest accrues at the advance interest rate applied in commercial matters pursuant to Law No. 3095 on Statutory Interest and Default Interest (Kanuni Faiz ve Temerrüt Faizine İlişkin Kanun).
6. Delivery and Time
6.1. The delivery process operates as follows: upon establishment of the Agreement, an information form link is sent to the Buyer on the same day. The Buyer submits the information and materials listed in article 3.2. The availability of the domain name is checked and the domain name is purchased by the Buyer with the Service Provider's guidance. The site is set up within one business day and the preview link is shared with the Buyer. Following the Buyer's approval, the price is collected and the site is published and delivered. With delivery, the fourteen-day revision period begins.
6.2. The delivery period stated to the Buyer begins to run on the business day on which the information and materials listed in article 3.2 reach the Service Provider in full. Where the information is submitted late or incompletely, the period does not run and the Service Provider cannot be held responsible for the delay.
6.3. The unavailability of the preferred domain name, the domain name provider's approval process and the waiting periods experienced with extensions requiring documentation, such as ".com.tr", are not included in the delivery period.
6.4. The service is deemed delivered once the site becomes accessible through the Buyer's domain name.
6.5. The preview link and all components of the site accessed through that link remain the property of the Service Provider until the Service fee has been paid in full. The Buyer may not, before the price is paid, copy this content, share it with third parties or use it in such a way as to form the basis of work to be commissioned from another person. In the event of a commercial buyer's breach of this provision, liquidated damages in an amount equal to the price of the selected package including value added tax are payable; the Service Provider's right to claim compensation for its loss exceeding that amount is reserved. No liquidated damages apply in respect of Buyers holding consumer status; the loss is compensated under general provisions. Detailed rules are set out in article 5 of the User Agreement.
6.6. Save for delays attributable to the Buyer, performance of the service may in no event exceed thirty days from the date of the Agreement.
6.7. In respect of commercial buyers: if the Buyer does not give notice of defect within seven days of the delivery date, the service is deemed accepted. This acceptance does not extinguish the fourteen-day revision right regulated in article 7. This provision does not apply to Buyers holding consumer status; in respect of those Buyers, the provisions of Law No. 6502 concerning defective services apply.
6.8. Where the Buyer neither gives approval nor makes any change request within seven days of the sharing of the preview link, the Service Provider issues a written reminder through the Buyer's registered communication channels. Where no response is received for a further seven days from the reminder: in the case of commercial buyers, the site is deemed approved and the Service fee becomes due and payable, the site is not published until payment is made, and the provisions of article 5.4 and article 13 are reserved. In the case of Buyers holding consumer status, the Agreement is deemed terminated and the Buyer pays the price corresponding to the part performed up to that moment of the service whose performance was commenced with the approval provided for in article 8.1.3. For these periods to run, the reminder must expressly state the consequence that will arise should it remain unanswered.
7. Revision and Maintenance
7.1. Three revision rounds within fourteen days of the publication date are included in the package price.
7.2. A revision round consists of the collective implementation of a single list of changes submitted by the Buyer in writing, at one time, by e-mail or WhatsApp. Every new request sent after the submission of the list counts towards the following revision round.
7.3. A change request means a single change relating to a single item; correcting a block of text, replacing an image or updating a piece of contact information are of this nature. Requests of a general nature that cannot be tied to a specific item do not count as requests; the Service Provider asks for such requests to be clarified on an item-by-item basis, and each clarified item is treated as a separate request.
7.4. The revision right covers text corrections, image replacement, section ordering and contact information updates. Increasing the number of pages, changing the design or the concept from scratch, changing the page structure and adding new modules are not revisions but amount to an excess of scope and are subject to the prices in article 4.2.
7.5. A revision round comprises at most eight requests and a total of one and a half hours of labour; whichever of these is exhausted first, the round is deemed completed at that point. Where the Service Provider foresees that the submitted list will exceed these ceilings, it informs the Buyer before beginning implementation. For a list implemented without prior information being given, no additional fee may subsequently be claimed on the ground that the labour ceiling was exceeded.
7.6. In respect of requests exceeding the ceilings, the Buyer may choose either that the requests be carried over to the following round, where a revision round remains, or that they be implemented immediately in return for the individual edit fee. Where the Buyer does not make a choice within seven days of the notification, the exceeding requests are deemed carried over to the following round; where no round remains, those requests are implemented only for a fee.
7.7. Requests made after the expiry of the fourteen-day period or after the completion of the three revision rounds are met within the scope of the annual maintenance package containing twelve change requests per year, or are charged per request as individual edits.
7.8. The annual maintenance package is valid for one year from the date on which the site is published. Unused change allowances do not carry over to the following year.
7.9. In respect of the twelve change requests in the maintenance package, the definition of a request in article 7.3 and the scope rules in article 7.4 apply identically. A change request comprises at most thirty minutes of labour; where the Service Provider foresees that the request will exceed this limit, it informs the Buyer before implementation, and the Buyer either narrows the request or has the exceeding part carried out in return for the individual edit fee. Work amounting to an excess of scope is not included in the maintenance package and is subject to the prices in article 4.2. Requests made after the annual quota is exhausted are charged as individual edits.
7.10. The Service Provider's support obligation is limited to meeting the revision and maintenance requests defined in this article. Support requests are received solely through the address bilgi@ceptesite.com and +90 541 212 17 34; they are handled on business days between 09.00 and 18.00. No undertaking of unlimited support is given. In matters concerning the domain name, hosting, corporate e-mail and other third-party services, the Service Provider only provides guidance; responsibility for resolution rests with the relevant provider.
7.11. The panel use of a Buyer who has purchased the management panel service is subject to the rules in article 6 of the User Agreement. The security of the login credentials is the Buyer's responsibility. Repair of impairments arising from changes the Buyer carries out personally through the panel is deducted from the package quota where a maintenance package exists; where none exists, it is charged as an individual edit.
8. Right of Withdrawal
8.1. In respect of Buyers holding consumer status
8.1.1. As a rule, the consumer has the right of withdrawal within fourteen days of the establishment of the Agreement, without giving any reason and without paying liquidated damages.
8.1.2. That said, pursuant to article 15(1)(b) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in respect of goods and services prepared in line with the consumer's requests or personal needs, and pursuant to subparagraph (h), in respect of services whose performance has been commenced with the consumer's approval before the withdrawal period expires. The website set up within the scope of this Agreement is prepared exclusively for the Buyer, according to the Buyer's business, the content and images submitted by the Buyer and the Buyer's preferences, and cannot be sold to any other customer.
8.1.3. Accordingly, the Buyer accepts that by giving the following approval their right of withdrawal will come to an end:
☐ APPROVAL — I knowingly accept that the service will be prepared specifically for me, that I expressly request that performance of the service begin before the withdrawal period expires, and that my right of withdrawal will come to an end once performance begins.
8.1.4. For as long as this approval is not given, the Service Provider does not begin work and the fourteen-day withdrawal period runs.
8.1.5. Where the Buyer exercises the right of withdrawal before performance has begun, no payment of any price arises; if payment has been made, it is refunded within fourteen days.
8.1.6. Notice of withdrawal may be given in writing to the e-mail address bilgi@ceptesite.com or to the postal address MASLAK MAH. AOS 55. SK. 42 MASLAK B BLOK NO: 4 İÇ KAPI NO: 542 SARIYER/İSTANBUL.
8.2. In respect of commercial buyers
8.2.1. Buyers acting within the scope of a commercial, professional or tradesman's activity are not deemed consumers within the meaning of Law No. 6502 and therefore do not hold the statutory right of withdrawal.
8.2.2. That said, the Service Provider grants commercial buyers the following as a contractual right: the Buyer may rescind the Agreement without paying any price, before submitting their information and materials and before the Service Provider has begun work.
8.2.3. In the event of rescission after work has begun, the price of the work carried out up to that moment is claimed.
8.3. Refund
8.3.1. In the event of withdrawal or rescission, the refund is made by the method by which the Buyer made payment and within fourteen days of the refund request reaching the Service Provider.
8.3.2. Domain name and hosting fees are outside the scope of the refund since they are not paid to the Service Provider; the refund of those fees is subject to the terms of the relevant provider.
9. Obligations of the Parties
9.1. The Service Provider is obliged to perform the service within the scope, of the quality and within the time defined in this Agreement, to use the content and images received from the Buyer solely for the purpose of performing the service, to keep the Buyer's information confidential and to process it in accordance with Law No. 6698, and to obtain the Buyer's approval by presenting a preview link before delivery.
9.2. The Buyer is obliged to submit the information and materials listed in article 3.2 in full and on time, to warrant that they hold the right to use the texts, images, logos and trade marks they submit and that these do not infringe the rights of third parties, to purchase the domain name in their own name and to renew it in time, to pay the price in the manner agreed in the Agreement, and to keep their contact details current.
9.3. Where material submitted by the Buyer infringes the intellectual property, personality or other rights of third parties, all liability rests with the Buyer. Where a claim is therefore directed at the Service Provider, the Buyer compensates the loss suffered by the Service Provider.
9.4. Compliance of the content submitted by the Buyer with the advertising and promotion legislation specific to the sector in which the Buyer operates is exclusively the Buyer's responsibility; this applies in particular with regard to the restrictions in the fields of healthcare institutions, dental clinics, aesthetic centres, veterinary services and food. The Service Provider assumes no content audit obligation; however, it may refuse to publish content it considers manifestly unlawful, stating its reasons, and may remove published content, after informing the Buyer, where there is official notification or serious indication. Administrative sanctions and third-party claims directed at the Service Provider on account of such non-compliance are recoursed to the Buyer. A refusal or removal made on that ground is not deemed defective performance and does not give rise to a right to a refund of the price.
9.5. The person who establishes the Agreement, submits information and approves the preview on behalf of the Buyer declares that they are authorised to represent the Buyer. Preview approval and order confirmation must be given from the registered telephone number or e-mail address notified by the Buyer; approval given through those channels binds the Buyer.
10. Ownership and Intellectual Rights
10.1. The domain name is registered in the Buyer's own name; ownership and responsibility for renewal rest with the Buyer.
10.2. Provided that the price has been paid in full, the right to use the prepared site content — that is, the texts, the layout and the visual arrangement — for the Buyer's business passes to the Buyer. The Buyer may move the site to another provider at any time.
10.3. The intellectual property rights in the code base, templates, components and management panel software developed by the Service Provider itself remain with the Service Provider; the Buyer may not assert any exclusive right over these.
10.4. Stock images, fonts and plug-ins are subject to the relevant licence terms, and the Buyer is granted a right to use these to the extent permitted by the licence terms.
10.5. The Service Provider may present the work it has prepared for the Buyer as a reference in its own promotional materials, on its website and on its social media accounts. It is sufficient for a Buyer who does not wish this to give written notice within thirty days of the delivery date; upon such notice the work is removed from the promotional materials.
10.6. The Service Provider is not liable for the site becoming inaccessible because the domain name has not been renewed by the Buyer.
11. Confidentiality and Personal Data
11.1. The parties are obliged to keep confidential the commercial information they learn within the scope of the Agreement.
11.2. The Service Provider processes the personal data belonging to the Buyer and to the persons whose data the Buyer submits in accordance with Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu). Details on this matter are set out in the Privacy Notice on the Processing of Personal Data, which forms an integral part of this Agreement.
11.3. Where the Buyer submits material containing personal data belonging to third parties, such as employee photographs or customer reviews, the Buyer declares that it has secured the legal ground necessary for the processing of that data.
12. Force Majeure
12.1. Natural disaster, epidemic, war, mobilisation, cyber-attack, nationwide internet or electricity outage, changes in legislation and similar circumstances arising beyond the control of the parties are deemed force majeure.
12.2. In the event of force majeure, the obligations of the parties are suspended. Where the force majeure lasts longer than thirty days, either party may terminate the Agreement; in that case the price corresponding to the unperformed part is refunded.
13. Termination of the Agreement
13.1. Where the Buyer does not submit the information and materials listed in article 3.2 within sixty days of the date of the Agreement, the Service Provider may terminate the Agreement. In that case, if any price has been collected, the price of the work carried out is set off and the balance is refunded.
13.2. Where one of the parties acts in material breach of the Agreement and fails to remedy the breach within thirty days despite written notice given to it, the other party may terminate the Agreement.
14. Complaints and Dispute Resolution
14.1. The Buyer may submit any request or complaint to the Service Provider through the e-mail address bilgi@ceptesite.com or by telephone on +90 541 212 17 34.
14.2. Buyers holding consumer status may, in the event of a dispute, apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or at the place where the transaction was carried out, within the monetary limits announced each year by the Ministry of Trade.
14.3. For disputes arising in respect of commercial buyers, the Istanbul Courts and Execution Offices have jurisdiction.
14.4. This Agreement is subject to the law of the Republic of Türkiye.
14.5. Correspondence between the parties through electronic channels such as e-mail, SMS and WhatsApp, together with approvals given through those channels, are valid means of notice and proof. In respect of commercial buyers, the Service Provider's commercial books, system and server records and electronic correspondence records constitute exclusive evidence within the meaning of article 193 of Law No. 6100 on Civil Procedure (Hukuk Muhakemeleri Kanunu). This evidential stipulation does not apply to Buyers holding consumer status.
15. Final Provisions
15.1. This Agreement consists of sixteen articles and has been established in the electronic environment.
15.2. The invalidity of any provision of the Agreement does not affect the validity of the remaining provisions.
15.3. A copy of the Agreement is sent, following its establishment, to the e-mail address notified by the Buyer and is retained by the Service Provider for three years.
15.4. In respect of Buyers holding consumer status, the Preliminary Information Form and, in every case, the Privacy Notice on the Processing of Personal Data and the User Agreement form integral parts of this Agreement. In agreements established with commercial buyers, a Preliminary Information Form is not required.
15.5. The expression "Service Provider" used in this Agreement and the expressions "Company" and "Data Controller" used in the User Agreement and in the Privacy Notice on the Processing of Personal Data refer to the same legal entity identified in article 1.1.
16. Approval
The Buyer declares that they have read, understood and accepted all the terms of this Agreement, the essential characteristics of the service, the total price, the payment and delivery conditions and the provisions of article 8 concerning the right of withdrawal.
| Service Provider | Buyer | |
|---|---|---|
| Full name / Title | LIGHTSPIRE REKLAM VE PAZARLAMA TİCARET LİMİTED ŞİRKETİ | [•] |
| Date | [•] | [•] |
| Signature / Electronic approval | [•] | [•] |
Agreement date: [DD.MM.YYYY]